About us | MYCHWAY

Mission, Commitment, and Progress

At myChway, we care about quality and making our customers happy. Every beauty machine is made to high standards. We work hard to meet and go beyond customer expectations with great products and friendly service, so our clients feel trusted, valued, and confident on their beauty journey.

2009

2009/3/10 Launch of Our New Website: us.mychway.com

2012

Received eBay Best of Category Award

2013

Export orders increased by 58% year-on-year

2014

R&D department established

2015

Our company excels in R&D and sales.

2017

Branch expansion and diversification.

2018

Fully customized R&D, production, sales, with IoT deployment.

2019

Consistent bestsellers in health and beauty on Amazon and eBay.

2020

Become a national high-tech enterprise.

2021

Growth rate surpasses industry by 30%.

2022

Striving to be a global industry leader.

Get Expert Training with MyChway

Treatment

Our treatment guides give clear step-by-step instructions to help you use our beauty machines easily. Whether it's body contouring or facial care, the guides make sure you get safe and effective results every time.

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Blog

Want the latest beauty tips? Our blog shares trends, expert advice, and handy guides to keep you updated

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Course

Our courses give clear training on how to use and care for our equipment. They help you improve your skills and make the most of our beauty technology.

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Customer Support & Extra Warranty

Simple Return Policy

The returned products with original packaging and accessories can be refunded within 30 days after the original delivery date. When returning goods, you must include the receipt or invoice as proof of purchase and a copy of RMA (Return Authorization).
Refund

If a used item has a quality problem after 30 days, you can get a replacement or a partial refund under the warranty. The replacement will be sent after we receive the returned item. The refund will be issued once approved, and the time to receive it depends on your payment method. For help, contact customerservice@mychway.com.
Replacement Options

Standard Replacement: We will send a replacement once we receive the defective product(s). Or, you can email a scanned copy of the receipt, along with your name and the machine model, to customerservice@mychway.com. Our customer service team will then process the replacement faster. For help, call +86 17722598734
24/7 Customer Support

Got a question? Need some help? Our team is here 24/7 to answer questions, guide you, or troubleshoot. Before, during, or after your purchase, we've got you covered! Call +86 17722598734.