Pro Hot & Cold Ozone Vaporizer Facial Steamer

Processing and dispatch

• Most orders are processed within one to two business days from our US warehouse when items are in stock.
• If items are not available locally, they are produced at our facility in China, which takes an additional 5–10 business days.

Shipping & Transit Times

• Shipping transit times typically range from 4 to 8 business days from order confirmation to delivery.

Delivery estimates by carrier:

• DHL/UPS/FedEx/TNT: 3–5 business days
• EMS: 4–6 business days.
• Air Mail: 3–10 business days

Packaging and delivery guarantee:

• Your order will arrive securely packed and delivered straight to your door. All deliveries require a signature from the recipient to ensure safe receipt.

Customs, Import Duties & Legalities

• Most of our shipments include customs clearance support. Additional paperwork may require your response.
• Local sales tax and import duties may apply depending on your country. You are responsible for any such charges.
• Please check your country's legal regulations regarding the import of beauty/aesthetic equipment before placing an order.

Lost, damaged or delayed shipments

• If your package is lost or stolen, or if it arrives damaged, please contact us immediately. We will liaise with the carrier to arrange a refund or re-delivery at no extra cost to you.

How to Get Help

• Need help tracking your shipment or have delivery questions? Our team is here to help via Live Chat or the 'Contact Us' link at the top of any MyChway page.

30-Day Money-Back Guarantee:

• You’re eligible for a full refund if you return your product in its original packaging with all accessories included within 30 days of shipment. Proof of purchase and RMA authorisation are required.

Post-30-Day Quality Assurance

• If you experience quality-related issues beyond the 30-day period, you can request a replacement or partial refund, depending on the condition of the product and the warranty terms.

Warranty Scope & Limitations:

• The warranty covers manufacturing and material defects only. It does not apply to unauthorised modifications, misuse or damage caused by the user.

Replacement Process:

• Once we receive the defective item, we will process the replacement promptly (subject to availability).

• We use the DDP (Delivered Duty Paid) shipping service for all orders wherever possible. This means that import taxes and customs duties are covered by us, so you won't have to pay anything extra upon delivery.
• However, for select regions or special orders, local regulations may still apply. If you have any specific questions about your country’s import policies, please contact us.